TAP INTO CUSTOMER INSIGHTS

THAT DRIVE YOUR BUSINESS FORWARD

We are a mystery shopping company fueled by helping brands turn customer insights into meaningful results.

EXPERIENCE THE N.SITE DIFFERENCE

We’re invested in solving your business challenges as if we were employees of your organization. You’ll notice a difference — from the way we customize your solution to how we organize the most compelling data to help you get all the insights and answers you need to help your business thrive.

Complete, actionable data with proven results.

From collecting data and Point of Share evaluations to exit and phone interviews, we deliver accurate and actionable customer insights in a customized report that helps your organization identify roadblocks, ensure compliance, track and predict trends, and even reward your internal team for delivering outstanding customer service.

Broad market coverage to fit your needs.

Our research solutions are supported by our robust Ngenius software that provides customized reporting in real-time and 24/7 security-protected online access throughout North America and in select European countries. In other words, we can customize a market research solution to fit your niche needs with global reach.

LEVERAGE 20+ Years OF OUR MARKET RESEARCH EXPERTISE

Broad market coverage to fit your needs.

Our research solutions are supported by our robust Ngenius software that provides customized reporting in real-time and 24/7 security-protected online access throughout North America and in select European countries. In other words, we can customize a market research solution to fit your niche needs with global reach.

PUT OUR EVALUATOR WORKFORCE TO WORK FOR YOU

Gain real insight into your business from real customers.

When it comes to truly evaluating your product or service, there is no better assessment than hearing directly from your customers. That’s why we leverage our professional network of independently contracted mystery shop evaluators to help you see your product or service from the perspective of a true customer.
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Ways to Customize Your Data

Services we Offer

We’re invested in solving your business challenges as if we were employees of your organization. You’ll notice a difference from the way we customize your solution to how we organize the most compelling data to help you get all the insights and answers you need to help your business thrive.

1

Online Mystery Shopping

The online shopping experience matters more today than ever before. That’s why we’ll work together to identify where you excel and where you could improve your online experience.

2

Telephone Mystery Shopping

We’ll work together to identify strengths, weaknesses, opportunities and threats to improve customer service and consistency across call centers, locations and automated services alike.

3

Customer Surveys

Giving customers an easy, convenient way to communicate with you is a great way to improve your brand, engagement, and trust. And we’re committed to helping you get there.

4

Compliance Audits

The best way to ensure your company upholds its best practices, mitigates risk, and retains customer confidence is through our experienced and certified network of auditors.

5

Competitor Mystery Shopping

When your company spends a large amount of its budget on ensuring its complying with applicable laws, rules or regulations, as well as internal codes of conduct, policies and procedures, you want to be sure they’re being executed correctly.

6

Social Media Monitoring

There’s no better way to connect with your customers on social media than letting our team of experts monitor valuable conversations and deliver actionable insights.

7

Incentives & Motivations

Whether you’re talking about employees, distributors or customers, nothing increases loyalty quite like the power of incentives.

8

In-store Research

From mystery shopping and in-store interviews to promotions and product placement, we’ll help understand the experience your ideal customer is having and where you can improve as a result.

TRIED AND TESTED BY LEADING BRANDS

We’re invested in solving your business challenges as if we were employees of your organization. You’ll notice a difference from the way we customize your solution to how we organize the most compelling data to help you get all the insights and answers you need to help your business thrive.