I've used n•site for literally thousands of mystery shops. The reports were detailed,
actionable and accurate. n•site fine-tuned our program until we got the shops even
better. I highly recommend n•site for anyone looking to check on how their training
is living out in the real world -- where it matters.
Bob Phibbs
The Retail Doc
As an employee of a retail development company, I have worked closely with
n•site for over 10 years and they were not only extremely prompt and responsive
to all of our requests, but they demonstrated a full understanding of the
importance of customer service, and as a result, all reports were very
comprehensive and of great benefit to our retailer tenants and our company as
owner/operators of a luxury shopping center.
Jill Noack, Director, Leasing
General Growth Properties
I am extremely pleased with the quality of service and the professionalism
demonstrated by the n•site management teams. It is an excellent tool for me to use
in identifying where our stores are falling short and in the areas in which we need
to improve. In comparing to other companies, n•site is by far the most professional,
responsive and comprehensive in the service and feedback they provide.
Linda Read
Auntie Anne's Pretzels
n•site is reliable, timely and quick to send reports and give feedback. We have
relied on n•site for specific feedback at times and they work quickly and accurately
to return all the information we requested. They set a regular schedule and all reports
are timely and detailed. They are flexible and accommodating for any special requests
we have made. We have worked together for the past eight years and we are looking
forward to many more years working together.
Donna Ladin
Lettuce Entertain You Enterprises Inc.
I have been working with n•site Market Research for many years now,
establishing and tweaking our secret shopper program. The thoroughness, flexibility and
attention to detail that Robert and his team deliver is second to none. There's no need
to look elsewhere!
Clay Baxter, Area Director
Biaggi's Ristorante Italiano
While I have used many market research providers over the course of my career,
I can say with absolute confidence that n•site is the best in the business when it comes
to mystery shopping of restaurants. The detail, follow through and integrity of their approach
is genuinely in a league of their own. They are first rate professionals who provide outstanding
value. I would not run a restaurant company without them.
John McDonnell, Chief Operating Officer
Clyde's Restaurant Group
