Stop Guessing. Start Knowing.
Are These Problems Keeping You Up at Night?
Are rogue franchisees killing your brand? Is the fear of another 1-star review going viral a constant worry? Are you flying blind into your next board meeting, armed with spreadsheets but no real-world context?
We'll give you the ground truth from every single location. With our help, you can finally stamp out the inconsistencies that are costing you customers and your peace of mind.
Imagine a Flawlessly Consistent Brand
Want every store to run like your best one? Ready to dominate the competition? Imagine a 5-star rating, everywhere. We provide the clear, objective data and partnership you need to create a flawlessly consistent customer experience and make your brand the undisputed market leader.
Become the Leader the Board Trusts
You will be the most informed person in the room, armed with undeniable competitor and operational data that makes your strategic decisions look like genius. Your rivals will wonder what you know. This is how you get promoted for fixing the unfixable.
The Nsite Advantage: Your Partner in Excellence
Unmatched Experience
We have proven expertise across diverse sectors, including restaurants, retail, and hospitality. We've partnered with every type of business, from independent owners to national multi-unit franchise chains. Our vast, vetted North American shopper pool ensures we can reliably cover all your locations.
Actionable Insights, Not Just Data
Raw reports are not enough. Our true value lies in transforming data into strategy. Our signature aesthetic reports make complex information clear, while our AI-powered benchmarking shows you exactly how you stack up against the competition, turning insights into a clear roadmap for improvement.
A True Partnership
We act as an extension of your team, not just a vendor. We build fully tailored evaluations based on your specific brand standards, with the flexibility to measure both operational compliance and the nuances of the customer experience. To guarantee quality, a professional performs a personal audit of every form before it ever reaches you.
The ROI of Customer Experience
Investing in your customer experience isn't just a cost center—it's a primary driver of profitable growth. This isn't just our opinion; it's a statistical fact.
We found that companies with a 10% or higher Net Promoter Score (NPS) grew at more than twice the rate of their competitors... a 5% increase in customer retention produces more than a 25% increase in profit."
- Bain & Company, "Prescription for cutting costs." Read the study.
Our services provide the exact feedback you need to improve retention and, as a result, your bottom line.
Frequently Asked Questions
How do you ensure shopper quality and reliability?
Our reputation is built on the quality of our data. We maintain a large, diverse pool of shoppers who are carefully vetted, tested, and trained. They are held accountable for detailed, objective reporting. Furthermore, our scheduling system has built-in redundancies to ensure we never have "missed" shops, providing you with reliable and consistent data collection.
Can you customize the program for our specific needs?
Absolutely. We don't use generic checklists. Every aspect of our evaluation is tailored to your unique brand standards, operational procedures, and goals. We have the flexibility to design programs that measure strict operational compliance (e.g., "Was the greeting script used?") and the subjective customer experience (e.g., "How did the staff make you feel?").
What is the typical process and turnaround time?
From our initial consultation, we work with you to build your custom evaluation and schedule. Once a shop is completed, our multi-step quality control process begins, which includes a personal audit of every report. You can typically expect to see the completed, verified report in your dashboard within 24-72 hours of the shop's completion, giving you near real-time insights.
How is your pricing structured?
We believe in transparency. We will discuss your objectives and provide a clear, easy-to-understand proposal with no hidden fees. Pricing is typically structured on a per-shop basis, but we can also create bundled service packages or subscription models for ongoing programs. Our goal is to provide a solution that fits your budget and delivers clear ROI.
Ready to Build an Unbeatable Brand?
Let's have a conversation about your goals. We'll show you how a strategic partnership with Nsite can provide the clarity and confidence you need to lead your market.
Request a Strategic Proposal