Your brand challenges and goals are unique. That’s why every service we offer can be customized to fit your needs and goals every step of the way. From offering unique solutions that uncover valuable insights to providing you with a dedicated team of experts, we’re here to help solve your business challenges like they’re our own.
ONLINE & ONSITE
While you hope your employees are living up to the brand principles they’ve been trained on, the only way to really gauge what the customer experience is like is through online and onsite mystery shopping.
This method of customer research gives you valuable insight into the real customer experience so you can make the necessary improvements to drive your business forward. Depending on what you’d like to uncover, our mystery shoppers are given a specific set of guidelines so they can record their experiences at various touch points throughout the customer journey.
Whether you’re looking for insight around timeliness, friendlessness, or script compliance, our mystery callers can record their experience at various points on the phone to help you make smart business decisions moving forward.
Furthermore, telephone mystery shopping can also be used to reward employees who are doing a great job as well as identify opportunities and areas of improvement for individuals who could use more training on the job. Either way, you’ll walk away with insight that helps you make better and more informed decisions for your business.
Do you ever wonder what sets your competition apart from your business? Are you planning on launching a new product that can get you ahead of the competition? If so, it might be time to mystery shop your competitors.
Depending on the kind of approach you decide to go with, our team of experts can help you develop the right questions to ask so you can gain more in-depth insight into what your competition is currently doing, and what opportunities exist for you as a result.
When your company spends a large amount of its budget on ensuring it’s complying with applicable laws, rules or regulations, internal codes of conduct, policies, and procedures, you want to be sure they’re being executed correctly.
That’s why it’s important for your company to perform routine compliance audits so you can not only adequately mitigate risk and retain customer confidence, but identify where you need to make immediate improvements so that your company stays compliant when it truly matters most.
Understanding how your customers and employees think and feel is critical to the success of your business. And surveys are a great way to collect valuable information about your customers and employees in a simple, convenient, and cost effective way.
Whether you decide to go with customer satisfaction surveys, employee engagement surveys, or crowd sourcing live insights, this research approach can provide exactly what you need to make effective and informed business decisions as swiftly as possible.
If you’re not actively monitoring your brand on any social media, you could be missing out on key opportunities to hear from and engage with your current customers and potential prospects.
And while there are other tools in the marketplace as well as mystery shop companies offering social media monitoring, we provide you with the additional social media monitoring support you need to better understand, connect, and engage with your current and potential customers online.
Whether you’re talking about employees, distributors or customers, nothing increases loyalty quite like the power of the right incentives. And together, we can help you recognize, incentivize, and motivate all of the employees, distributors and customers that are willing to help you meet your goal.
Best of all, we can also help you manage the logistics, fulfillment, and inventory of an existing incentive program you’ve already rolled out to your staff. No matter what you choose, you’ll be left with staff that’s just as eager as you are to meet your goals and grow your business.
If you want to gain real insight into your customer’s experience in stores, there’s no better way to get a real feel for what it’s like than through in-store research.
From mystery shopping and in-store interviews to mystery shopping data analysis, we’ll help you understand your current customer’s experience, their perspective on your promotions, and ultimately the experience they’d rather be having. In the end, you’ll be able to use those results to improve your in-store experience so that your existing customers are driven to keep coming back.